Deleting your account

If you no longer want to use Referr, you can delete your account. Here's what you need to know before proceeding.

Before You Delete

Things to Consider

This action is permanent and cannot be undone.

Before deleting, make sure you've:

Withdrawn any remaining seller balance
Saved any data you need (export billing history)
Completed any pending transactions
Understood what will be deleted

What Gets Deleted

When you delete your account:

Data	What Happens
Profile information	Permanently deleted
Lead requests	Removed from platform
Lead submissions	Removed from platform
Purchased leads	No longer accessible
Messages	Deleted
Billing history	No longer accessible
Seller earnings	FORFEITED if not withdrawn

What's NOT Deleted

Some data may be retained for legal/compliance reasons:

Transaction records (for tax/legal compliance)
Anonymized analytics data
Records required by law

This data is not linked to your identity after deletion.

Before You Delete: Checklist

For Sellers

Withdraw your balance
- Go to Settings → Billing
- Request payout of all available funds
- Wait for payout to complete
Wait for pending payouts
- Ensure all payouts have arrived
- Check your bank account
Note: Unclaimed balance is forfeited
- Any remaining balance will be lost
- Cannot be recovered after deletion

For Buyers

Save purchased lead data
- Export or copy lead information
- Save billing receipts if needed
Cancel any subscriptions
- Premium listings (if applicable)
- Any recurring features
Check for pending purchases
- Complete or cancel pending actions

For Everyone

Export your data
- Download billing history
- Save any information you need
Consider pausing instead
- You can deactivate without deleting
- Preserves option to return

How to Delete Your Account

Step 1: Go to Account Settings

Click your profile icon
Select Settings
Click Account

Step 2: Find Delete Option

Scroll to the bottom to find:

"Delete Account" button
Or "Close Account" option
Usually in a danger zone area

Step 3: Confirm Your Decision

You'll be asked to:

Confirm you understand the consequences
Enter your password or verify identity
Optionally provide a reason for leaving

Step 4: Final Confirmation

Review the warning message
Click Delete Account or Confirm Deletion
Account deletion begins

Step 5: Confirmation

You'll receive a confirmation email
You'll be logged out
Account is marked for deletion

Deletion Timeline

Stage	Timing
Request submitted	Immediate
Account deactivated	Immediate
Data deletion begins	Within 24 hours
Full deletion complete	Within 30 days

The 30-day period allows for:

Processing any final transactions
Compliance requirements
Potential account recovery (if you change your mind quickly)

Can I Recover a Deleted Account?

Within 30 Days

Contact support immediately if you change your mind. We may be able to:

Cancel the deletion
Restore your account
Recover your data

No guarantees – depends on deletion progress.

After 30 Days

Once fully deleted:

Account cannot be recovered
Data is permanently gone
You'd need to create a new account

Alternatives to Deletion

Pause Your Activity

Instead of deleting:

Pause all lead requests
Stop submitting leads
Keep account for future use

Reduce Visibility

If privacy is the concern:

Turn off "Show in directory"
Turn off "Allow direct contact"
Minimal profile information

Take a Break

Log out and step away
Account remains available
Come back when ready

Re-joining After Deletion

If you delete and later want to return:

You'll need to create a new account
Start fresh (no history)
Re-verify email
Set up Stripe again (if selling)

Your old data will not be available.

Financial Considerations

Outstanding Balance (Sellers)

Critical: Any unwithdrawn earnings are forfeited.

Before deleting:

Check your available balance
Request full payout
Wait for funds to arrive in bank
Then delete

Pending Purchases (Buyers)

If you have pending Auto-Pay or budget:

Disable Auto-Pay first
Don't delete with pending charges

Refunds

After deletion:

Cannot request refunds
Cannot access records for disputes
Export what you need first

Frequently Asked Questions

How long does deletion take?

Full deletion within 30 days. Immediate deactivation.

Can I use the same email for a new account?

Typically yes, after full deletion is complete.

What about connected Stripe account?

Your Stripe account is separate. Deletion of Referr doesn't affect Stripe. Manage Stripe separately at dashboard.stripe.com.

Will the person I bought a lead from know I deleted?

No. They'll just see the transaction in their history. Your identity will be anonymized.

What if I owe money?

Accounts with outstanding debts may have restrictions. Contact support first.

Need Help?

Considering deletion?

Before you go, we'd love to help:

Having issues we can fix?
Features you wish we had?
Feedback for improvement?

Contact support – we want to help.

Ready to delete?

Go to Settings → Account → Delete Account